How to clear your cache/delete Temporary Internet Files

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If you are having trouble logging into our applications, clearing your cache/deleting Temporary Internet Files may help.

Google Chrome

  1. Click the Chrome menu (three horizontal lines in the top-right corner).
  2. Select More tools > Clear browsing data, which will open a pop-up tab.
  3. Check the box next to "Cached images and files," as well as any other types of data you would like to delete.
  4. Click the "Clear browsing data" button at the bottom of the dialog box.

Internet Explorer

  1. Click the gear in the top-right corner.
  2. Select Internet Options. On General tab, click Delete button to go to Delete browsing history.
  3. Make sure the box next to "Temporary Internet files and website files" is checked.
  4. Click Delete button.

FireFox (Mozilla)

  1. Open FireFox.
  2. Open the Options dialog box:
    • Press "Alt" button to reveal the pulldown menus at the top and click Tools > Options, or…
    • Click the three horizontal lines in the top-right corner and then select Options.
  3. Select "Advanced" from menu (left).
  4. Select "Network" tab.
  5. In the "Offline Web Content and User Data" and "Cached Web Content" sections, click the "Clear Now" button.


  1. Open Safari.
  2. Click the Safari menu.
  3. Click Empty Cache.
  4. When asked if you are sure you want to empty the cache, click the Empty button.

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